Refund Policy

Kumaa is published by Progtic Consultant Inc. We want Kumaa to genuinely help you speak better — if it doesn't, you get your money back.

30-day guarantee

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of the order date, with no need to justify your request.

The 7-day pass is a one-time purchase: there is nothing to cancel and access ends automatically. Subscriptions can be canceled at any time; access remains active until the end of the paid period.

How to request a refund

• Through our reseller Paddle, the Merchant of Record for our orders: paddle.net (use the email address from your purchase or your invoice number).
• Or write to us at info@progtic.com and we will start the request for you.

Processing

Refunds are processed by Paddle to your original payment method, usually within 3 to 10 business days depending on your bank. Detailed terms are set out in Paddle's refund policy.

Cancellation

You can cancel your subscription at any time from Settings → My subscription. Premium access remains active until the end of the period already paid for, and no renewal is charged afterwards.

This English version is provided for convenience. In the event of any discrepancy or ambiguity between this English version and the original French version, the French version shall prevail.